{"id":424,"date":"2015-06-01T06:00:16","date_gmt":"2015-05-31T20:00:16","guid":{"rendered":"http:\/\/www.alchester.com.au\/?p=424"},"modified":"2021-06-19T10:36:47","modified_gmt":"2021-06-19T00:36:47","slug":"reckon-support","status":"publish","type":"post","link":"https:\/\/abswww.alchester.com.au\/?p=424","title":{"rendered":"Reckon Support"},"content":{"rendered":"

For best Reckon Help \/ Reckon Support and fixing computer \u00a0IT \u00a0issues.<\/h3>\n

Key Contacts for Help on Reckon Accounts \/ Reckon ONE. \/ API development<\/h3>\n

\"Abslogo3\"<\/a><\/p>\n

Alchester Business Systems<\/strong><\/span><\/h3>\n

Help for clie\"Gary<\/a>nts working in Linux\/Open Source environment, and also keen to use Reckon ACCOUNTS<\/strong><\/span> or Reckon ONE <\/strong><\/span>in such an environment.
\n**A niche m<\/i>arket area where Alchester has inroads to the ERP, WMS, CRM, Project Management<\/strong><\/span> marketplace, and where <\/i>Reckon Accounts<\/strong><\/span> can play a role with Project Costing\/Management (where the former is li<\/i>kely in a RedHat\/SUSE\/Oracle Linux\/Debian\/CentOS\/Fedora “Linux” version based environment).<\/i><\/p>\n

For an independent, and obligation free, initial consultation<\/span> on how Reckon Accounts<\/span><\/strong> could assist your business, refer: www.alchester.com.au\/reckon-accounts-clarified<\/a><\/p>\n

To demonstrate how we independently offer help to fellow users, AP’s and PP’s of Reckon, check out our profile and acknowledgements of the Community work we provide, at:<\/p>\n

https:\/\/community.reckon.com\/discussion\/comment\/16401526#Comment_16401526<\/a><\/p>\n

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End User Resources<\/strong><\/span><\/h3>\n

<\/p>\n

Reckon<\/span> Community Forum.<\/span>
\n<\/span><\/strong>– https:\/\/community.reckon.com\/reckon\/topics<\/a><\/span><\/span>
\n<\/span><\/strong><\/p>\n

Reckon<\/strong><\/span> offer an online Support Forum in addition to the professional training, and support services, and services available from Professional Partners and Accredited Consultants.
\nThis peer support by the Community, is an invaluable resource.<\/p>\n

An overwhelming majority of users are able to obtain answers quickly, easily and effectively from the forum. The totally open Community forum allows interaction to take place between new users and experiences users alike, with input from Partners and Reckon staff, all contributing to solutions in quick time. It compliments well, the other services of training and resorting to user manuals\/references very well indeed.
\nAnd what’s even better: The COMMUNITY FORUM is available 24\/7 around the clock!
\nTips for speedy solutions:<\/span><\/strong>
\n– https:\/\/community.reckon.com\/reckon\/topics\/6-ways-to-gain-best-reckon-community-support-around-the-clock<\/a><\/p>\n

Become an ADVANTAGE MEMBER for SUPPORT
\n<\/strong>Selective products like RA desktop, include 12 mths ADVANTAGE as part of purchase<\/em>
\n<\/span>typical exceptions are Personal Plus.\u00a0\u00a0 see ADVANTAGE details further below<\/em>
\nAdvantage support line<\/strong>: (Advantage ID needed)<\/em> Ph: 1300 137657
\n Benefits include: Free access to our priority support
\n<\/strong> crew via our dedicated support line, email or online <\/em>
\n through <\/em>ReckonChat<\/span><\/strong>. Phone support available <\/em>
\n Monday to Friday, 9am to 7pm AEST; <\/em>
\nReckonChat<\/span><\/strong> Monday to Friday 9am – 5pm AEST.<\/em>
\n– https:\/\/www.reckon.com\/nz\/support\/advantage-membership\/<\/a><\/p>\n

SUPPORT (and TOP FAQ knowledgebase)<\/strong><\/span>
\nChoose from: General, ONE, Hosted, Accounts, POS
\n– http:\/\/www.reckon.com.au\/support<\/a><\/p>\n

SUPPORT for APS (for Accountants)<\/strong><\/span>
\n– https:\/\/www.reckon.com\/en-au\/accountant\/aps\/client-area<\/a><\/p>\n

Head Office (reception) \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/strong><\/strong><\/span> 02 9577 5000<\/strong><\/strong><\/span> \u00a0 \u00a0or \u00a002 \u00a09577 1300 (shorter)
\n<\/strong><\/strong>\u2013 HR Assistant \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Pier Parmentier<\/span><\/span><\/p>\n

ONLINE TECHNICAL SUPPORT\u00a0 –\u00a0 Reckon Accounts Hosted<\/span>.<\/strong>
\n8:30am through 7:00PM AEST \u00a0Mon-Fri (including any public holidays)
\nAU – 1 300 799 150<\/span>
\nNZ – 0508 444 999<\/span><\/strong><\/p>\n

CUSTOMER SERVICE\/SUPPORT<\/span><\/strong> Ph: 1800<\/strong> Reckon<\/span>
\nNote:\u00a0 Some select products have a support component as part of purchase, others require ADVANTAGE<\/strong><\/em>
\nhttp:\/\/home.reckon.com.au\/support\/Home\/Information\/Servicecharges.aspx<\/a>
\n– Customer Service line<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0 Ph: 1300 650 061\u00a0 (business hours only)<\/em><\/span><\/strong>
\n– Paid<\/span> Technical Support\u00a0<\/strong>\u00a0 Ph: 1902 223 101\u00a0\u00a0\u00a0\u00a0 (incl:\u00a0 9am – 4pm AEST weekends)<\/em><\/span><\/strong>
\nCall costs are charged at a rate minute (incl. GST). (see above website for latest fees)
\nHigher rates apply to calls from mobile & payphone<\/p>\n

– Registrations<\/span> of new and previous editions of products<\/strong>
\nPh: \u00a01300 650 061 \u00a0 \u00a0 \u00a0(Australia)<\/strong><\/span>
\nPh: \u00a00800 933 606 \u00a0 \u00a0 (New Zealand)<\/span><\/strong><\/p>\n

http:\/\/registration.reckon.com\/<\/a>
\n– Advantage Members support:<\/strong>
\nhttp:\/\/members.reckon.com\/FAQs.aspx<\/a>
\n– Enterprise Customers<\/strong>:
\nhttp:\/\/members.reckon.com.au\/EnterpriseSolutions\/support\/default.aspx<\/a><\/p>\n

RECKON DATA SERVICES<\/strong> <\/span>
\nA department that assists with data issues, and has a password removal service.
\n– http:\/\/home.reckon.com.au\/support\/Home\/ReckonSupport\/ReckonDataServices.aspx<\/a><\/p>\n

UPDATES and DISTRIBUTION KITS (Your User ID and PIN needed)<\/em>
\n<\/strong><\/span>and
\nINSTALLATION and UPGRADE GUIDES
\n(read before purchasing\/installing upgrades)<\/strong><\/span><\/p>\n

see:\u00a0 https:\/\/www.reckon.com\/au\/downloads-guides\/<\/a><\/p>\n

and for PRIOR VERSION downloads,
\nsee:\u00a0 https:\/\/www.reckon.com\/au\/support\/prior-versions\/<\/a><\/p>\n

– was:\u00a0 http:\/\/home.reckon.com.au\/support\/Home\/ReckonSupport\/InstallationUpgradeGuides.aspx<\/a><\/p>\n

and<\/p>\n

– was:\u00a0 <\/strong>http:\/\/home.reckon.com.au\/support\/Home\/Downloads\/UpdatesServicePacks.aspx<\/a><\/span><\/p>\n

WEBINARS<\/strong><\/span>
\n– https:\/\/bookings.reckon.com\/Webinars.aspx<\/a>
\n<\/strong><\/p>\n

Tutorials on the Reckon youtube Channel
\n<\/strong><\/span>\u00a0 \u00a0(\u00a0https:\/\/www.youtube.com\/user\/Reckonltd <\/a>)
\nspecifically these for Reckon ONE:
\n<\/em>https:\/\/www.youtube.com\/playlist?list=PLoUtvAKOpZWtgg7h76_CKdR5S_MesEFbG<\/a><\/p>\n

EVENTS<\/strong> <\/span>
\n– Roadshows ie: http:\/\/go.reckon.com\/roadshow2015\/<\/a>
\n– AP Network local meetings (ie: VICRAPs)
\n– National Conferences ie: http:\/\/go.reckon.com\/conference2015\/<\/a><\/p>\n

TRAINING<\/strong><\/span>
\n– For User\/Client training: http:\/\/www.reckon.com\/en-au\/training<\/a>
\n<\/strong><\/p>\n

BLOG<\/strong><\/span>
\n– https:\/\/www.reckon.com\/reckon-blog\/<\/a><\/p>\n

ACCREDITED PARTNERS
\nin Australia, New Zealand, Cook Is or U.K.<\/strong><\/span>
\n– https:\/\/partnersearch.reckon.com\/<\/a><\/span><\/p>\n

SOFTWARE DEVELOPERS
\n<\/strong>Many independent third party software developers provide solutions that offer additional functionality to Reckon Accounts users. AT this link, are solutions that independent software developers have developed to compliment Reckon Accounts.<\/span><\/p>\n

– https:\/\/www.reckon.com\/marketplace\/<\/a><\/p>\n

\"Accredited-Partner-Accounts-One\"<\/a>Alchester Business Systems<\/span><\/p>\n

Gary Pope<\/strong><\/span>
\nAccredited Partner- Consultant (VIC, Aust)<\/span>
\nm:<\/span> 0408994799 \u00a0(toll-free callback available for Aust clients)<\/strong><\/span>
\ne:<\/span>\u00a0\u00a0gaz@alchester.com.au<\/a><\/p>\n

\"\"<\/a><\/p>\n

\u00a0“Working with<\/strong><\/span> Accountants\/Bookkeepers PPs\/APs as an
\nindependent IT Professional and retired FCPA Accountant<\/em>“<\/span><\/p>\n


\nNOTE: CAUTIONS, DISCLAIMERS and TRADEMARKS: <\/strong> <\/span><\/p>\n

All information is subject to change without notice, and is offered in good faith as a short list of the most likely source of useful links, contacts, information and possible approaches available to potential users of the products\/services\/technologies described. All brand names, logos and trademarks are the property of their respective owners<\/span>. Readers are advised to seek direct contact with the Manufacturers \/ software authors involved, should they require commercial support or seek reliance on any material herein. E.&O.E. (May 2015)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

For best Reckon Help \/ Reckon Support and fixing computer \u00a0IT \u00a0issues. Key Contacts for Help on Reckon Accounts \/ Reckon ONE. \/ API development Alchester Business Systems Help for clients working in Linux\/Open Source environment, and also keen to use Reckon ACCOUNTS or Reckon ONE in such an environment. **A niche market area where […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-424","post","type-post","status-publish","format-standard","hentry","category-reckon-accounts-reckon-one"],"_links":{"self":[{"href":"https:\/\/abswww.alchester.com.au\/index.php?rest_route=\/wp\/v2\/posts\/424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/abswww.alchester.com.au\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/abswww.alchester.com.au\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/abswww.alchester.com.au\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/abswww.alchester.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=424"}],"version-history":[{"count":52,"href":"https:\/\/abswww.alchester.com.au\/index.php?rest_route=\/wp\/v2\/posts\/424\/revisions"}],"predecessor-version":[{"id":1480,"href":"https:\/\/abswww.alchester.com.au\/index.php?rest_route=\/wp\/v2\/posts\/424\/revisions\/1480"}],"wp:attachment":[{"href":"https:\/\/abswww.alchester.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/abswww.alchester.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=424"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/abswww.alchester.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}